NEW SHOPFRONT OPEN! Find us at 5 Mandurah Terrace

FAQs

Our Space

Where are we located?

You'll find us at 5 Mandurah Terrace, Mandurah WA 6210

Is the space accessible?

Yes, both our shopfront and side lane takeaway window are accessible for all abilities.

Is there parking nearby?

There are numerous parking spaces located nearby - you can find a map for them here

Can I bring my dog in?

We of course allow service dogs inside the cafe space and all other pooches and their parents can order from our laneway takeaway window



The Online Store

How much is shipping?

Within Australia
Shipping costs range from $15 - $19 depending on wether you choose 'standard' or 'express' shipping on checkout.

International
Shipping rates are dependant on weight, and will increase with items added to your cart. Costs start at $25 AUD and go up from there.



How long will it take to receive my order?

Within Australia
Orders are shipped within 1-4 days and once dispatched, you will be provided a tracking number via email where you can track your order. Express Post orders usually arrive within 2-4 days of dispatch and Standard Post orders usually between 4-12 days. Once your order leaves our hands, we are unable to give you any more information than what Auspost provide with your tracking status.

International
Orders are shipped within 1-4 days and once dispatched, you will be provided a tracking number via email where you can track your order. International orders usually arrive within 8-28 days. Once your order leaves our hands, we are unable to give you any more information than what Auspost provide with your tracking status.

Returns & Refunds

Can I return an item?

If you would like to return an item, please notify us at hello@wildwaffleproject.com.au within 48 hours of receiving your order. You will need our confirmation to return an item for a refund before sending the item.

Return shipping costs must be covered by the customer, and tracking is recommended as we will not be liable for lost items. Refunds will be issued if the products arrive undamaged and in their original condition. Refund amount will be less shipping costs and merchant processing fees.

On the very rare chance your product arrives broken or damaged, please contact us at hello@wildwaffleproject.com.au within 48 hours of receiving your order so we can resolve the issue.

For more information, check out our Refund Policy

About Our Entomology Range

Are they real insects?

We offer a range of real insects, and faux (paper) insect frames. Real insects are responsibly sourced from insect ranching projects around the world, they are not wild caught. In fact, these insect ranching projects actually aid in insect conservation by means of insect repopulation programmes and reducing land clearing for traditional agriculture. If real insects aren't your thing, we have a range of entomology frames with beautiful faux insects that are made of paper - and they're just as beautiful as the real deal.



How do I look after my insect frames?

Display your frame anywhere you like – just avoid areas with high levels of humidity and avoid displaying them in direct sunlight to keep the colours from fading.

Check out this Entomology Care Guide to keep your buggies looking brilliant.

Still looking for answers?

If the answers you're looking for aren't in our FAQ's, please send us an email by completing the form below.